Amazon Prime Video Issue while Browsing the Chrome Web Browser
If you cannot browse the web browser or you see the error code such as 7235 on the Amazon Prime Video. In order to resolve this issue, you have to reach amazon.com/mytv for this you have to follow these steps such as –
1 – Make sure that your Chrome web browser for the desktop is fully up to date. Now check for the available web browser updates by going to Settings > About Chrome. You will be prompted to download and install any of the available updates.
2 – In your Chrome web browser, type the chrome://components into the address bar and hit on the enter button. Now click on the “Check for Update” option under the Wide vine Content Decryption Module and install for any available updates.
Amazon Prime Video Title Issue While Playing the Prime Video
If you unable to play the Amazon Prime Video Title or you see the error code – 1007, 1022, 7003, 7005, 7031, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074 on your Amazon Prime Video subscription. In order to resolve this issue, you have to follow these steps such as –
1 – Close the Prime Video service app on your device (or on your web browser. If you are watching Amazon Prime on your computer) and restart the Prime Video service app again after some seconds.
2 – Make ensure that your device or the web browser has the latest Prime Video service update.
3 – Ensure that you are not using the same account on multiple devices. You can only stream the same title up to two devices at a time.
4 – Ensure that any of the external devices connected to your TV or display using an HDMI cable is compatible with HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content).
5 – Pause all the other internet activity – especially if other devices are using the same network at the same time.
6 – Now check for the internet connection network.
7 – If you are able to connect to the Internet connection on other devices, update your connect device DNS settings.
8 – Disable for any VPN or proxy server setting.
Amazon Prime Video Live Stream Issue
If you face the issue while live stream or events on the Amazon Prime Video on amazon.com/mytv. In order to resolve this issue, you have to follow these steps such as –
If you are having an issue with watching live streams or live events on Prime Video. Make ensure that you are watching on a supported device, and have a sufficient download internet speed. Prime Video recommends a minimum download internet speed of 1MB/s for the SD video content and 5MB/s for the HD video content. Prime Video will serve the highest quality video streaming experience possible based on the bandwidth internet speed available.
What to do if you need help during the troubleshooting of your Amazon Prime subscription?
For any problems regarding amazon.com/mytv, customers can contact the Amazon chat team. Or you can contact the Amazon Prime experts so as to resolve the troubleshooting regarding the Amazon Prime video subscription service. Get in touch with us.